USER ID:IJIM/V.1(1)/46-49/8

AUTHOR:Rajni Singal, Naresh Garg and Sonia Gupta

TITLE :A REVIEW ON (TQM) IMPLEMENTATION IN HIGHER EDUCATION INSTITUTIONS

ABSTRACT:Total quality management (TQM) has become a world-wide topic in the twenty-first century. Total quality management (TQM) has grown and defined in so many organizations but nowadays TQM is playing a vital role in educational field. The advantages of Total Quality management have been valued by many companies around the world. Most of the principles of TQM can be implemented in the area of education and training. This article aims to show how higher education can benefit from the advantages of TQM and how it can be implemented. The paper attempts to theoretically conceptualize TQM in higher education.

KEYWORDS :Quality; Total Quality Management (TQM); Higher Education Institutes.

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