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PAPER ID:IJIM/V.I(VII)/76-80/13
AUTHOR: Anita Rani and Dr. Balbir Singh
TITLE: A STUDY ON ELECTRONIC BANKING SERVICES OF NEW GENERATION BANKING IN THE INDIAN BANKING SECTOR
ABSTRACT: Electronic banking has become an integral part of the global financial environment. Improvement in technologies and financial innovations has made E- banking is an intense part of the banking sector. Electronic banking also known as online banking , internet banking, digital banking, Digital banking or virtual banking is an electronic payment system that enables customers of a bank or other financial institutions to conduct a range of financial transactions through the financial institutions website undertaking banking transactions using computers, mobile phones an internet is called e-banking. It includes net banking, tele banking, mobile banking, core banking. Using internet e banking has made the banking transactions possible at any time and from anywhere. Through Electronic banking customer can check balance in his account, can make requisition for cheque books, can transfer fund from one account to another account, can make fixed deposits etc. Electronic banking has enabled fast and easy transfer of funds national electronic fund transfer (NEFT), real time gross settlement (RTGS), electronic clearing services (ECS) etc. Electronic banking is playing a major role that its improving the service quality and strengthens the banking sector because of electronic payment there is increase in customer satisfaction level increased productivity reduction in cost of banking operations settlement faster and in large volumes. The world has become a global village and it has brought a revolution in banking industry because of increasing in the development of information technology.
KEYWORDS: Electronic banking, modes, expansion, historical background
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