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PAPER ID:IJIM/V.2(VII)/197-207/26
AUTHOR: Dr. Kulwinder Kaur
TITLE: ANALYZING USERS’ PROBLEMS: A STUDY OF CICS OF JAMMU DIVISION (J& K)
ABSTRACT: :Information and its deliverance play an important role in the development of the society. CICs are set up at block level in the state of J & K to provide information services pertaining to their day to day lives. These CICs are providing many services/ e- services to the people to fulfil their information needs. People usually encounter many problems while visiting CICs. This paper is an attempt to highlight the different problems faced by people while visiting CICs in relation to their age, qualification and category particularly in Jammu division. Unawareness among people about different services, limited number of services offered by CICs, lack of sufficient computers, lack of proper knowledge regarding services, dependence upon CICOs for any information, business of employees in some other work and hesitation in using services are some of the major problems faced by CIC users while visiting CICs. In this paper Chi- square test is used to check the level of significance among the attributes. Authors also suggest various ways to address the problems of the people, so that they can get maximum benefit out of these CICs.
KEYWORDS:: Community Information Centres, Information, ICT, Age, Category, Qualification, Problems,