PAPER ID:IJIM/V.II(IV)/ 201-208/30

AUTHOR: Dr. Khaiser Jahan Begum and Mamatha, N.

TITLE: SERVICE QUALITY IN COLLEGE LIBRARIES IN UNIVERSITY OF MYSORE: LIBRARIANS’ PERSPECTIVE

ABSTRACT: This article describes measuring the quality of an information service, that is, the extent to which the service provided by the library. The study focuses on selected colleges, which come under the purview of University of Mysore, Mysore. The main question investigated is of library services provided by college libraries, and librarians’ perceptions. A survey was designed for this study.  A participant observation method was also employed. Descriptive and inferential statistics of frequency counts and percentages were used to analyze data gathered through the survey. The study unveils that academics and librarians emphasis places on aspects of service. Librarians express the importance of the characteristics of the staff who provide the service. Practical applications of the findings are discussed. The staffs with a wide variety of literacy skill along with the application of new technologies are the key elements to enhance the library service quantity. Library services evaluation will guarantee the improvement of the library service quantity.

KEYWORDS: College Library, Traditional Service, Technology Based Services, Librarians

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